What information do we collect?
How do we use your information?
collect information from you when you register on the site, place an
order, respond to a survey or communication such as e-mail, or
participate in another site feature.
- When ordering or
registering, we may ask you for your name, e-mail address, mailing
address, phone number, credit card information or other information.
You may, however, visit our site anonymously.
- We also collect
information about gift recipients so that we can fulfill the gift
purchase. The information we collect about gift recipients is not used
for marketing purposes.
- Like many websites, we use "cookies" to
enhance your experience and gather information about visitors and
visits to our website. Please refer to the "Do we use 'cookies'?"
section below for information about cookies and how we use them.
may use the information we collect from you when you register, purchase
products, respond to a survey or marketing communication, surf the
website, or use certain other site features in the following ways:
How do we protect visitor information?
personalize your site experience and to allow us to deliver the type of
content and product offerings in which you are most interested.
- To allow us to better serve you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a promotion, survey or other site feature.
you have opted-in to receive our e-mail newsletter, we may send you
periodic e-mails. If you would no longer like to receive promotional
e-mail from us, please refer to the "How can you opt-out, remove or
modify information you have provided to us?" section below. If you have
not opted-in to receive e-mail newsletters, you will not receive these
implement a variety of security measures to maintain the safety of your
personal information. Your personal information is contained behind
secured networks and is only accessible by a limited number of persons
who have special access rights to such systems, and are required to
keep the information confidential. When you place orders or access your
personal information, we offer the use of a secure server. All
sensitive/credit information you supply is transmitted via Secure
Socket Layer (SSL) technology and then encrypted into our databases to
be only accessed as stated above.Do we use "cookies"?
Cookies are small files that a site or its service provider transfers
to your computer's hard drive through your Web browser (if you allow)
that enables the site's or service provider's systems to recognize your
browser and capture and remember certain information. For instance, we
cart. They are also used to help us understand your preferences based
on previous or current site activity, which enables us to provide you
aggregate data about site traffic and site interaction so that we can
offer better site experiences and tools in the future.
contract with third-party service providers to assist us in better
understanding our site visitors. These service providers are not
permitted to use the information collected on our behalf except to help
us conduct and improve our business.
You can choose to have your
computer warn you each time a cookie is being sent, or you can choose
to turn off all cookies. You do this through your browser (like
Netscape Navigator or Internet Explorer) settings. Each browser is a
little different, so look at your browser's Help menu to learn the
correct way to modify your cookies. If you turn cookies off, you won't
have access to many features that make your site experience more
efficient and some of our services will not function properly. However,
you can still place orders over the telephone by calling us directly.Do we disclose the information we collect to outside parties?
do not sell, trade, or otherwise transfer to outside parties your
personally identifiable information unless we provide you with advance
notice, except as described below. The term "outside parties" does not
include Copano Bay Company. It also does not include website hosting
partners and other parties who assist us in operating our website,
conducting our business, or serving you, so long as those parties agree
to keep this information confidential. We may also release your
information when we believe release is appropriate to comply with the
law, enforce our site policies, or protect ours or others' rights,
property, or safety.How can you opt-out, remove or modify information you have provided to us?
modify your e-mail subscriptions, please let us know by modifying your
preferences in the "My Account" section. Please note that due to email
production schedules you may receive any emails already in production.
delete all of your online account information from our database, sign
into the "My Account" section of our site and remove your shipping
addresses, billing addresses & payment information. Please note
that we may maintain information about an individual sales transaction
in order to service that transaction and for record keeping.Third party links
an attempt to provide you with increased value, we may include third
party links on our site. These linked sites have separate and
independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome
any feedback about these linked sites (including if a specific link
does not work).Changes to our policy
this page. Policy changes will apply only to information collected
after the date of the change. This policy was last modified on February 14, 2007.Questions and feedback
welcome your questions, comments, and concerns about privacy. Please
send us any and all feedback pertaining to privacy, or any other issue.Online Policy Only
Please also visit our Terms and Conditions
section establishing the use, disclaimers, and limitations of liability governing the use of our website.Your consent